Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. Items must be unworn or unused, with tags attached, and in their original packaging.

You will also need to provide your receipt or other proof of purchase.

How to Request a Return

To start a return, please contact us at nick@ngbrands.co.uk before sending any items back.

Returns must be sent to:

NG Brands Ltd
128 City Road
London, EC1V 2NX
United Kingdom

Please do not send items back without first contacting us and receiving return instructions. Items returned without prior approval may not be accepted.

Unless an item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you have received the wrong item.

Please contact us at nick@ngbrands.co.uk and provide details of the issue so that we can review it and determine the appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable goods

• Custom or personalised products

• Personal care or beauty products

• Hazardous materials

• Flammable liquids or gases

• Sale items

• Gift cards

If you are unsure whether your specific item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different item, the fastest way to receive it is to return the original item in accordance with our return policy and, once the return has been accepted, place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned items must be in the same condition in which they were received, unworn or unused, with tags attached and in their original packaging, where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at nick@ngbrands.co.uk.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

NG Brands Ltd
Email: nick@ngbrands.co.uk
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Telephone: 020 844 00 007
Company Registration Number: 16281108
VAT Number: 491500013